Position                             Manager of Operations

Job location:                    Sittwe, Myanmar (with regular travel and work in Yangon)

Starting date:                   15th October 2020 (or as soon as possible)

Vacancy closing date:    23 September 2020

Duration position:           2 years

Workhours:                      Fulltime (40 hours)

We are here for our neighbours in need, who are suffering in this broken world.

We are here for people who have lost everything due to war or natural disaster. Together, we can come to their aid in emergencies and we remain faithful to communities as they recover – providing new opportunities for them to help themselves again.

The international work of ZOA is coordinated from the Netherlands. ZOA is active in multiple countries in Africa, Middle East Region, South America and Asia. ZOA works approximately with 900 employees worldwide.   

ZOA is looking for a

Manager of Operations Myanmar

In Myanmar ZOA is registered as Consortium of Dutch NGOs (CDN). CDN-ZOA works with disaster and conflict affected people to improve their livelihoods and food security, their sanitation and hygiene situation and their access to clean water. In Rakhine State, we work especially with and for Internally Displaced Persons.

Your challenge

The Manager of Operations is responsible for effective and efficient in country management and control of all operational processes in the country organization. This includes Finances, HR, Logistics, Administration, and IT. The position is in a field based office and requires a hands-on and flexible approach. This ranges from guiding support staff on day to day tasks and engaging in management topics. You are member of small management team.

Your main tasks and responsibilities


  • Contributing to the Country Strategic and annual Plan;
  • In-country organization of monthly and quarterly financial management information at country organisation and at Programme Organisation level;
  • Preparation of country annual accounts;
  • Monitoring finance compliance to internal and external (donor and government) rules and regulations;
  • Preparing and processing the allocation of indirect costs to project budgets;
  • Preparing monthly, quarterly and annual financial reports at country organisation and program organisation level
  • Managing financial audits and responding to audit reports.


  • Responsible for all in-country logistics (such as stock- and asset management);
  • Development and implementation of logistical policies and procedures in compliance with ZOA’s worldwide framework;
  • Implementation of IT policies and procedures in compliance with ZOA’s worldwide framework.


  • Monitoring HR compliance to internal and external (donor and government) rules and regulations;
  • Advising and supporting the Country Representative and Program Managers in the development of HR components of funding proposals;
  • Supervising staff recruitment processes;
  • Supervision of annual and mid-year staff evaluations.


  • Supporting the Country Representative in compliance and revision to the security rules and instructions as described in the ZOA security handbook and the local security plan;
  • Supporting the Country Representative in taking on other security responsibilities as requested by the Country Representative (interagency networking, following up on security incident reports).

Leadership and management

  • The Manager of Operations is a member of the Management Team and the Local Crisis Team;
  • The Manager of Operations provides leadership to staff reporting to all direct reports.

Your profile


  • Being a Christian adhering to the Christian identity of ZOA;
  • The candidate is expected to fully support the vision and mission of ZOA.


  • Bachelor degree in financial management; business administration; HR; or logistics. Master’s degree preferred;
  • 5-7 years experience in a humanitarian setting and experience with humanitarian donors and their requirements;
  • Ideally experience in South East Asia and/or Myanmar;
  • Experience in cost allocations for different projects;
  • Command of English is essential (both verbal and written).

Skills and attitude

  • Result-oriented approach;
  • Initiative to improve processes and procedures;
  • Analytical and knows how to prioritize;
  • Culturally sensitive;
  • Flexible conduct and customer-friendly attitude;
  • Accurate
  • Effective and and appropriate communication and comfortable to engage with external stakeholders (donors, clusters etc.);
  • Team player and able to build up cross-cultural (work) relations;
  • Able to negotiate on behalf of the organization.

Special conditions

  • Regular field visits/work and travels are required.

Do you need more information?

For more information about ZOA, please visit at our website  www.zoa-international.com. To get an impression of one aspect of our work in Rakhine, see https://twitter.com/ochamyanmar/status/1295971429603610624?s=20

If you have questions about this vacancy, you can contact Sandra Vogd, HR Advisor, email zoa.vacancies@zoa.ngo.

Interested and you want to apply?

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

If you are interested in this position, please apply directly via the button below.

CV’s of no more than 5 pages in length are appreciated.

Please provide at least 3 references related to your previous employment listed in the application. References of previous positions held should not be older than five years.

Only selected candidates will be contacted and invited to participate in the process of recruitment. It is our aim to inform all other candidates of their status in the recruitment process within 4 weeks after the vacancy has closed. An assessment may be part of the recruitment procedure. Documents that do not match the profile above will not be considered. Internal candidates will have priority, in case of similar results.


Apply now!