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Humanitarian Accountability Partnership

HAP – to give the target group a voice

ZOA is member of Humanitarian Accountability Partnership (HAP) international since February 2011. HAP aims to make humanitarian action accountable to beneficiairies. ZOA uses the HAP standard as a tool to assess and improve accountability to and interaction with its beneficiaries.

ZOA wants to give the beneficiaries more voice in the help they receive and empower them with tools to hold us to account, in order for beneficiaries to become independent and take responsibility for their own lives again. ZOA wants to empower them to become the main actors in their own development.

Empowerment of beneficiaries is an essential aspect of restoring lives and livelihoods. Accountability to beneficiaries is therefore at the heart of ZOA, because it will empower beneficiaries, by giving them control over projects and activities that concern them and by including their vision and capabilities. In that way the quality of ZOA’s work will further improve.

Information and participation

Our beneficiaries are our first and foremost important stakeholders. Being accountable to them means giving them access to relevant and appropriate information about ZOA and its programmes and projects to enable their participation and feedback. Information, participation and feedback are important elements of beneficiary accountability by ZOA.

We implement our programmes using a programmatic approach in which ownership, community participation and beneficiary accountability are defining characteristics. ZOA supports and facilitates the empowerment of communities through their vision of community capacity enhancement: community participation in planning, management, monitoring and evaluation of activities are crucial elements in the development of communities. The ZOA vision for the community and the focus on empowerment of communities is interrelated with the concept of beneficiary accountability.

Depending on their needs, ZOA supports to start up, with seeds, or animals or training, but then it is up to the beneficiaries to take responsibility for their own lives and become independent of the aid that ZOA and partners provide. An attitude of respect for the capacities of beneficiaries is crucial to stimulate communities to take responsibility for their development. 


As of January 1, 2015, the HAP standard and the People in Aid Code are formally replaced by the Core Humanitarian Standard (CHS). ZOA is working towards application of the CHS. For more information about the Core Humanitarian Standard, see the website of the new organisation CHS Alliance.